All orders are shipped via ground carriers. All in stock Items usually ship within 3-5 days, unless otherwise noted on the product detail page. Deliveries can take an additional 1-3 weeks after the shipping date, depending on the destination.THE SHIPPING TIMES WE QUOTE ARE ONLY ESTIMATES, NOT GUARANTEES. Our carriers will contact you in advance to set up a delivery time frame with you. We offer free shipping in the continental United States on most of our products. Alaska & Hawaii excluded. Please refer to our delivery acceptance instruction for further details.
Color, texture, and graining variations can occur in natural products like leather, wood and stone. These are not normally considered imperfections. For leather products all colors are bound to have variations in every production line. Color representations on computer terminals and screens can be different based on settings and various display technologies. To optimize website performance, product pictures have been scaled down in detail to help make web pages load faster. As a direct result, in some small cases fine detail in the pictures of furniture may have been sacrificed for the websites performance. It is the customer's responsibility to request additional high resolution pictures so that they may see exactly what they are getting before purchasing. Customer also agrees that they may not dispute the finish, or color or texture or any other physical attribute after taking delivery of a product.
We accept payments of all major credit cards: Visa, Master Card, American Express and Discover. The total order amount, including tax and delivery charges, will be charged to your credit card for all web sales.
After your order is completed, you will automatically be sent within 24 Hours an "Order Confirmation" email to the email address you entered during checkout. This email is your receipt - so don't delete it! We encourage you to review the order and advise us of any spelling or numerical mistakes so that we can quickly make any necessary changes.
We are confident you will find we have the lowest Internet prices. If it turns out that a bonafidebusiness competitor, with a rating of C or higher (as rated by Better Business Bureau), offers a lower price on the product which interests you, we will If you find a lower, publicly advertised, delivered price* on an identical eligible product from a qualified competitor, we will do our best to beat it. Just call and inform us of the product you are interested in so we can verify the price. If we are able to verify the price, we will send a new lower price to your email address or right over the phone. Please note: offer to beat competitor pricing applies to new, unopened merchandise only. We reserve the right to opt out of price matching under certain conditions, such as:
* Delivered price = product price + delivery charges + taxes
Shipping furniture is no easy task. Most of our products are not shipped using your traditional package delivery services like UPS or Fedex, instead, they are palletized and shipped via ground freight using companies that you may or may not be familiar with. Overall, we offer the following delivery services for our furniture:
Whenever possible we will ship smaller, lighter items via UPS, FEDEX, DHL or USPS. These companies provide the fastest and most reliable method of shipping available for many items we sell. Depending on how close you are to the shipping warehouse, your item will arrive between 1 and 6 business days (1 to 10 business days for USPS) after it leaves the warehouse. We do not require a signature for deliveries, but please note that the decision to leave your package without a signature is at the discretion of the delivery person. If you want an item left at your doorstep, the best thing to do is leave a note on your door asking the driver to leave your package with "No Signature Required." Be sure to include your name and tracking number on the note.
Available for selected items unless otherwise noted. Curbside delivery by definition means the trucking service will park in front of your delivery address and you will need to receive the product outside. Imex Furniture assumes no responsibility or liability to damage of the product, personal injury to someone or any other issue that can arise due to handling the product from the curbside to the inside space. If the service requested prior to arranging a delivery time is curb side, the customer may not modify this request to a white glove delivery for any reason.
Available for selected items at an additional cost depending on the item and the destination. Any items that are qualified for Free Shipping do not include this service. This delivery service provides carrying the product up to a 2nd floor of your residence and installing the products to the room you choose. Once the product is in the room you desire, the shipper will unpack the product and provide basic setup that requires basic tools (i.e. pieces will be screwed or bolted together, set pieces next to each other, or on top of each other). The shipper will also remove and dispose of all packaging (limited to 30 minutes). Any charge that is paid by the consumer for shipping does not constitute white glove delivery unless otherwise stated "White Glove Delivery" Please note: the shipper will not connect any electrical or component wires. The shipper will not fix mirrors or artwork on walls as per law: our delivery personnel are not licensed contractors. Customer takes full responsibility to measure their space and make sure that the furniture will fit and will clear all doorways, stairways or elevator.
|NY, MA||2-20 Days|
|All Other States||2-6 Weeks|
All delivery dates contained on imexfurniture.com are estimated. An exact delivery date can change due to production time frame, overseas loading plans, and freight shipment logistics. Customer understands that delays caused by logistics or third parties’ production schedules are beyond control of Imex Furniture All deliveries to be performed by Imex Furniture delivery team (local deliveries) will be scheduled prior to delivery with a confirmed day and time authorized only by the delivery department.
Items prior to being shipped out are thoroughly inspected by quality control. Because of this, furniture deliveries are received in good condition UNLESS damaged in transit.
You have both a right AND a responsibility to inspect all items carefully during the delivery.
Customers who sign for delivery and do not notate "Damage upon delivery" assume responsibility if merchandise is damaged. If the product itself appears severely damaged or it’s the wrong item you must take pictures of the packaging when being unloaded or while in the truck, you should submit the pictures and you may refuse the delivery. Please notify Imex Furniture of refusal so we can anticipate the return and send out a new item.
Please make arrangements to prepare yourself and have help upon delivery of your merchandise as most deliveries consist of large and heavy items. At the time of delivery, open the items out of the packaging to check for damages in presence of the driver. If the truck driver is not willing to wait for you to inspect the actual item, you MUST write: "TRUCK DRIVER REFUSED TO WAIT" and “DAMAGED UPON ARRIVAL” on the delivery receipt.
If the packaging or product has any damage, or if there is any reason you are concerned with the delivery:
In the event that damage is not noted on the waybill when signed "received in good condition", on the delivery receipt or the applicable packaging materials are not retained, would make it impossible to file a claim with the tracking company. In this case, it will be impossible for us to help out with any claim filed.
Once a customer rep notifies you about your order ready to ship, you must make yourself available within 1-3 weeks to accept delivery. The trucking company will call you to schedule the exact date and time frame for delivery. If you are not available or unable to take a scheduled delivery, the tracking company allows up to 3 days to reschedule. After 3 days, a storage fee will be charged and redelivery fees may apply.
If you refuse delivery of an item that is in good condition and neither damaged nor defective, you will be responsible for the ACTUAL freight charges for both ways and a restocking fee.
If by some reason you are not available or you refuse delivery of the merchandise you will be liable for daily storage fees assigned by the carrier.
You may return the eligible product back at within 7 days of receipt. A Return Authorization number and a valid Invoice are required for all returns, exchanges or refunds. Merchandise must be in new condition and in original package, all the parts and packaging materials should be included. The original shipping or delivery charges are non-refundable. All refunds are subject to 20% restocking fee.
Customer takes full responsibility to measure their space and make sure that the furniture will fit and will clear all doorways, stairways or elevator. Customer takes full responsibility for ordering the correct configuration, size, material and color.
Shade, texture and grain variations can occur in natural products, such as leather, stone and wood. Color representations may be vary based on computer settings and display technologies and cannot be disputed by the customer.
Please note that returned items found to be in working condition or shipped as ordered may not be eligible for a full refund and return shipping will be deducted from the refunded amount.
If you would like to cancel an order that is not in production or has not shipped, you may do so within 48 hours without cancellation fees, after 48 hours a fee of $50.00 will be charged. Simply contact one of our Customer Service representatives at (315) 738-7976 or at firstname.lastname@example.org, you will receive an email either confirming the cancellation or stating that we were unable to cancel. Please allow up to 72 hours for confirmation of cancellation.
Once an order has already shipped, it cannot be cancelled, rerouted or redirected. If you would like to return the item, you will need to follow the "Standard Return Policy." Please do not refuse the delivery of non-damaged goods. A delivery refusal may complicate the return and refund process.
Special Orders are not returnable, no exceptions. If the Special Order is cancelled by the customer during the production or transportation - the customer's deposit of such order may be forfeited.
If you are cancelling an order due to back order or special order, we recommend you first call our Customer Service department to verify the accuracy of the date before making your final decision, if the item is truly unavailable for an extended period, we sincerely apologize for the delay.
Delays in production and shipping may occur. If a delay occurs, don't panic. We will work hard to get your purchase to you, but please keep in mind that we work with high-ticket and large items, which come from all over the world. We will make all efforts to quote accurate lead times and notify all our customers promptly. Please note that we are not responsible for product delays from the manufacturer. Due to increased security by governments, customs delay may also occur, which is beyond our control. In most cases, delays occur during busy seasons, holidays, production delays, port congestions or other factors not in our control. Imex Furniture is not responsible for delays in stock replenishment, orders may not be cancelled or be eligible for a refund or rebate based on late merchandise arrival.
If the customer has any claims other than what was noted on the delivery receipt, It is upon the discretion of Imex Furniture store to resolve the matter. If the customer has failed to follow our terms and conditions as per agreement to purchase from Imex Furniture, we would not be responsible for any damages, shortages or any other claims.
All claims will be resolved and authorized only by the Claims Department Manager of Imex Furniture. (not by the sales representative or the delivery team.) Each and every claim must be properly filed within 48 hours, in order to be considered. Customers must file a claim at the claims form with all required information including a few images of the damage. All properly submitted claims would have a resolution after 3-5 business days reviewing time.
It is the responsibility of the customer to file a claim and to call us to make sure that we received the claim and all needed information. If items are damaged or suspected to be damaged, it must be documented "Damaged upon arrival" where you sign for the items. The delivery driver must wait while you inspect. If the driver does not agree to wait, note "TRUCK DRIVER REFUSED TO WAIT" on the bill of delivery and refuse the shipment.
It is important to be as detailed and descriptive as possible on the delivery slip before you sign for your items. A signature indicates acceptance; without inspecting the boxes, you are accepting the shipment "as is" and will be fully responsible for any replacements (including freight) or repair costs if transit related.
Imex Furniture store is not responsible to resolve any claims if the customer has signed the delivery receipt without any notation of missing parts or damages as all sales are final.
Our hours of operation at these locations are as follows:
Monday - Saturday: 10am - 8pm, Sunday: Closed
Monday - Friday: Closed, Saturday: 11am - 8pm, Sunday: 11am - 5pm
Monday - Saturday: 10am - 8pm, Sunday: Closed
*Please note holiday hours of operations may vary. Please call (315) 738-7976 for more information